This policy explains what personal information Cuteness of Cats collects when you visit or buy from cutenessofcats.com, why we collect it, and what rights you have over it. We are based in Manchester, United Kingdom, and we handle personal data in line with UK GDPR and the Data Protection Act 2018.
Last updated: September 2026.
Who we are
Cuteness of Cats is an online cat supplies store operating at cutenessofcats.com. For any question about this policy or about your data, contact us at info@cutenessofcats.com or on +44 7424 312150.
Information we collect
When you place an order
To process an order we collect your name, billing and delivery address, email address, phone number and the details of what you bought. Payment card details are entered directly into our payment provider’s secure form. We never see or store your full card number.
When you create an account
If you register an account we store your name, email address, password (encrypted) and your saved addresses and order history, so that you can track orders and check out faster next time.
When you contact us
If you use our contact form or email us, we keep your message and contact details so we can reply and keep a record of the conversation.
When you browse the site
Like most websites, we automatically receive technical information such as your IP address, browser type, device type, the pages you view and the site you arrived from. This is collected through cookies and similar technologies.
Why we use your information
- To process, fulfil and deliver your order, and to handle returns and refunds.
- To send you order confirmations, dispatch notices and tracking information.
- To answer your questions and provide customer support.
- To detect and prevent fraudulent transactions.
- To understand how the site is used so we can improve it.
- To show relevant advertising, where you have agreed to this.
- To meet our legal and accounting obligations.
Our legal bases
We rely on contract to process your order, legal obligation to keep records such as tax and transaction records, legitimate interests to run and secure the site and prevent fraud, and consent for analytics and advertising cookies and for marketing emails.
Who we share it with
We do not sell your personal information. We share it only with the service providers needed to run the shop, and only to the extent they need it:
- Payment providers, to take payment securely and handle refunds and chargebacks.
- Order fulfilment and delivery partners, to pick, pack and deliver your order and provide tracking.
- Hosting and website infrastructure providers, who store the site and its database.
- Analytics and advertising platforms, including Google and Meta, where you have consented to those cookies.
- Professional advisers and authorities, where we are legally required to disclose information.
Some of these providers are based outside the UK. Where personal data is transferred outside the UK, it is protected by appropriate safeguards such as UK adequacy regulations or standard contractual clauses.
Cookies
Cookies are small files stored on your device. We use essential cookies to keep your basket and session working and to let you log in, and, with your consent, analytics and advertising cookies that help us understand traffic and measure campaigns. You can clear or block cookies in your browser settings, but essential cookies are needed for the shop and checkout to function.
How long we keep it
Order and transaction records are kept for six years to meet UK tax and accounting requirements. Account data is kept for as long as your account is open. Contact form messages are kept while they are useful for support, and marketing contact details are kept until you unsubscribe.
Your rights
You have the right to ask for a copy of the personal data we hold about you, to have inaccurate data corrected, to ask us to delete data we no longer need, to object to or restrict certain processing, to withdraw consent at any time, and to ask for your data in a portable format.
To exercise any of these rights, email info@cutenessofcats.com. We will respond within one month. If you are unhappy with how we have handled your data you can complain to the Information Commissioner’s Office at ico.org.uk.
Security
The site runs over an encrypted HTTPS connection and payments are processed by PCI compliant payment providers. No system is completely secure, but we take reasonable technical and organisational measures to protect your information.
Children
This shop is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us personal data, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.